Return Policy & Order Cancellation

Order Cancellation

You may cancel your order before it is shipped or produced for a full refund.
Once the product has been shipped, we regret that we are unable to cancel the order.

Returns

We accept returns within 14 days of receiving your order.To be eligible for a return, the item must:

• Be unused and in the same condition as when you received it.

• Be returned in the original packaging.

• Include a receipt or proof of purchase.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received your refund:

1. Double-check your bank account.

2. Contact your credit card company – it may take some time before the refund is officially posted.

3. Contact your bank – processing time can vary.

If you’ve done all of the above and still haven’t received your refund, please contact us at:marketing@crorex.com/sales@crorex.com.

Return Address

Please contact our customer service team at marketing@crorex.com/sales@crorex.com to obtain the correct return address.